Shipping policy

Shipping Policy:

 

IMPORTANT **SHIP to and BILL to Address must be the SAME****

We offer FREE STANDARD SHIPPING on ALL ORDERS Over $15.01 to all contiguous USA States. Orders under $15.00 are charged a Flat Standard Shipping Fee of $7.00

Order Processing time is 3-7 days, plus shipping travel time below.

We Do Not Ship Internationally or to:  Hawaii, Alaska, Puerto Rico, Guam, US Virgin Islands.

We do not ship to the following:

- APO

- FPO

- PO BOXES

All Orders Arrive Approximately in 15-20 Business days after Processing time with Standard Shipping during the NON-holiday season.

Note: Our products ship from many different suppliers/manufacturers, and from many different countries, therefore, Products on an Order may arrive on different shipments due to items being from different suppliers. Products also may arrive in different boxes at separate times. They will then have several tracking numbers which you can ask us for at any time. 

Advice: Again…Order Early! Rush Request Option does NOT Apply to every product on the site or on Christmas Holiday Orders!

For RUSH Expedited Shipping on an Item, You Must FIRST INQUIRE WITH US VIA OUR CONTACT PAGE before Ordering so we can check if this OPTION is Available on Your Requested Product. You Can Request this Specific Rush Quote via Email. You would receive a Special Link to Pay within Our Shop. Many of Our Items can be Shipped faster via Carriers like DHL or FedEx for an Expedited Rush extra fee arrival of 10 business days for $35.00 or higher, depending on your USA Area or your Country, and the size and weight of the item. Nothing quicker is offered.  

BEST ADVISE: Please Order Early! Save on Prices. Don't wait till the last minute! 

*You will always receive an Automatic Confirmation e-mail when your Order is Received. Make sure our company's email (customerservice@theeventladystore.com) does Not go into your Spam or Junk Folder.

NOTE: If you wish to receive a tracking number contact us and it can be provided.

*NOTE: The only Languages we Speak are English and Spanish. For All others, Please Use a Translator to Email Us Your Inquiries.

***We have to disclose that delays in Shipping via any carrier we use, USPS or DHL or UPS, or Fed Ex due to Covid Issues or Natural Disasters cannot be avoided at times and are out of our control. 

We are not responsible for orders that are lost or stolen by shipping carriers. If the order is lost or not received, we will need to place a claim with the delivering carrier. They are responsible for the loss. We need 15 days to resolve this. If order is not found, you will receive a full refund. 

We are not responsible for orders stolen from outside your door. If carrier tracking number shows it was delivered, then it’s delivered!

We have to Cover Ourselves with these Declarations, in case of any Shipping Delays, or Carrier Issues which we cannot control.*** 

NOTE: If your order hasn't arrived within 45 business days of the date of original purchase, contact our support team for a Full refund on your purchase.

Thank You for Visiting our Online Shop! 

Please Note: You may contact us via telephone or text at 786-632-2743 and leave your Order # and reason for call, but for a much QUICKER service, we suggest our Contact Page or directly via E-mail  at: CustomerService@TheEventLadyStore.com

This online store is owned and managed by The Event Lady Store Inc., which is a Florida Corporation and is also marketed via Florida Weddings and Special Events, Inc., another Florida Corporation, both are owned by Isabel Albuerne, also known as The Event Lady since 2004.