FAQ's
Frequently Asked Questions - FAQ's on our Online Wedding Store and Quinceañera Shop.
IMPORTANT **Ship to and Bill to Address must be the same***
****NORMAL SHIPPING INFO: WE OFFER STANDARD FREE SHIPPING ON ALL ORDERS Over $15.01- Applied at Checkout. Orders $15.00 and under are charged a Flat Standard Shipping Fee of $7.00
We Do Not Ship to: Hawaii, Alaska, Puerto Rico, Guam, US Virgin Islands or the following:
- APO
- FPO
- PO BOXES
WE DO NOT SHIP INTERNATIONALLY, WE ONLY SHIP TO Contiguous USA States **
Can I Cancel My Order? The answer is: Yes, but only within 12 hours of placing it. Orders are processed every 12 hours. We cannot cancel an order after it is processed. All this Information is sent to you via an Automated Order Confirmation Email. Make sure we are not in your Spam or Junk Folder.
Our Order Processing time is 3-7 business days. Please Add this to Shipping Time.
NOTE: USA Orders Normal delivery is Approximately in 15-20 Business days plus Processing time. Please Don’t tell us you did not know, because it is mentioned at Check Out, and in Confirmation E-Mail which is automatically sent to you. Please Check your Spam Folder.
Note: If your USA order hasn't arrived within 45 business days of the date of original purchase, contact our support team for a full refund on your purchase.
PLEASE NOTE SPECIAL EXCEPTIONS: Holiday Time Refunds: After October 31st, Holiday Season begins and Refunds on late Shipping issues will be issued after 45 business days of non- receipt or late receipt during Christmas time.
What Languages Can We Help You In? The Answer is - English and Spanish. For all other Inquiries in other Languages, sent to our Contact Page, please use Google Translator before you send us the Message. We will do the same in replying.
If you need your order delivered faster, please write to us via our Contact Page and tell us which product you need in a Rush before you order it, we will then inform you if it can be done. Not All Products can be Rushed!
Please Be Wise, Save Money. ***Please Order Early!
Rush Deliveries can cost between $25 to $45 and up in shipping fees for USA States with an Estimated Rush Arrival Time of approximately 10 business days, not including order processing time of 3-7 days. Again…This does NOT Apply to All Products or during Holiday Season Orders, SO PLEASE ASK FIRST.
Can I Ever Get My Order in 3-7 Days? The answer is NO. NEVER. We are so very sorry!
Do We Accept Returns?
The answer is Yes. We have a 15 day return window. If you do not like it, or receive damaged goods, or if it is personalized wrong, or if we sent the wrong item, But…You Must Notify us within 5 business days of receiving your Order, via e-mail, then, when we approve your return, we will issue a pre-paid shipping label and email that to you. Ship back right away! When we receive the item back, upon our agreed terms, you will receive a refund credit. Read these details on our Legal Policy Pages, on our Footer Menu.
Please Note: THERE ARE NO RETURNS ON PERSONALIZED PRODUCTS (unless we personalized it wrong) also NO RETURNS ON HOLIDAY PRODUCTS.
Please Note: Refunds take a few days to appear in your account while it is processed by the banks.
PLEASE NOTE: If we have a Confirmation from the Carrier, like USPS Fed Ex or DHL that Your Order was Delivered, then it is out of our hands. It was delivered! We are not responsible for stolen orders from your doorstep.
Note: There are times when we will deem necessary to cancel an order, where the BILL TO and SHIP TO ADDRESS DO NOT MATCH and we feel it’s not safe. This is due to Fraud orders happening too often. We are sorry, your ORDER MIGHT BE CANCELLED.
NOTE: When inquiring about a Product via Email or Message, Please provide written product title. Do Not Send Links. We will NOT open them. Sorry!
NOTE: IF THERE ARE ANY SEASONAL or PROMOTIONAL DISCOUNTS Available THEY WILL BE APPLIED AT CHECK OUT. If you have a Discount Code You Have been Issued, use it at checkout.
Please Note: You may contact us via telephone or text at 786-632-2743 and leave a message with your Order # and reason for call, but for the Fastest service the best way is via E-mail at: CustomerService@TheEventLadyStore.com