FAQ's

Frequently Asked Questions - FAQ's on our Online Wedding Store and Quinceañera Shop.

Can I Cancel My Order? Answer is: Yes, but only within 12 hours of placing it. Orders are Processed every 24 hours. We cannot cancel an order after it is processed. Please Read your Confirmation E-mail from us. Make sure we are not in your Spam or Junk Folder. 

NOTE: USA Orders Normal delivery is 20-35 business days. When You Check Out Shipping Time is Mentioned. 

PLEASE NOTE: SPECIAL EXCEPTION: Every Year, Orders placed during Chinese New Year Jan 20 thru Feb 7th will arrive by March 15th-25th.
European Orders may take up to 40-50 days to arrive.

Please Note: You may contact us via telephone at 786-632-2743 and leave your Order # and Reason for call, but quicker service is via E-mail  at: CustomerService@TheEventLadyStore.com

Is there FREE Standard Shipping? Answer is: YES on Orders $25 and over, only to USA States. All Other locations we serve are a Flat Rate. You may read below or it will tell you at checkout. If you can’t check out, it means we DON’T Ship to your Country.

How can you contact us and get quick answers? - Fastest Way is Via email at: CustomerService@TheEventLadyStore.com- Note: make sure to check your Spam or Junk Folder just in case our reply goes in there!

What Languages Can We Help You In? The Answer is - English and Spanish. For all other Inquiries in other Languages, sent to our Contact Page, please use Google Translator before you send us the Message. We will do the same in replying.

What does NOT have Returns or Refunds? Answer is…Seasonal Merchandise - Halloween Costumes- Christmas Outfits and Decor - Easter Costumes etc. AndPersonalized Items, unless we are responsible for a printing mistake.

How Long Do Orders Shipped to USA States take to Arrive? Answer is Approximately 20-35 business but on exceptions up to 45 business days during this Covid time, excluding Holiday Shipping Periods. If you are in a hurry, contact us and tell us which product you need in a Rush, we will inform you if it can be done.Not All Products can be Rushed!  Please Be Wise, Save Money. ***Order Early! 

Can I Ask for a Rush on My Order to USA - Answer is Again, YES Only on certain products, so again, Contact Us! Rush Deliveries can cost $35 in shipping fee or higher for USA States with an Estimated Arrival Time of 10-20 business Days. This does NOT Apply to All Products or on Holiday Season Orders.

Can I Ever Get My Order in 3-5 Days? Answer is NO. NEVER. We are so very Sorry!

Do We Deliver to PO Boxes?  NO - At this time, we regret to inform you that our shipping partners are unable to deliver to PO Boxes and/or APO/FPO military addresses. Please provide a physical street address to ensure that your items are delivered in a timely manner. 

Do We Accept Returns and are they Free?
Answer is Yes - Must Notify us within 5 business days of receiving your Order, via e-mail, when we approve your return, then we issue a pre-paid shipping label. Once we receive it back, upon our agreed terms, you will receive credit. Read more in detail on our Legal Pages on our Footer Menu. 

Do We Exchange or Refund Personalized or Engraved Orders? The Answer is NO - and...of course the only time it is Yes, is if WE have made a Mistake on the Personalization of your Order.

When is my Refund Issued? Answer is - Again, Once We Receive your Approved Returned Merchandise. It may take a few days to appear while it is processed by your bank.

IMPORTANT: If Your Merchandise has not Arrived by 45th business day within USA States during regular shipping season, You May Request a  Refund. With Covid there are logistic situations beyond our control. Please Note: After October 31st, Holiday Season begins and Refunds on late Shipping issues will be issued after 50 business days of non- receipt or late receipt during Christmas time. 

PLEASE NOTE:  If we have a Confirmation from the Carrier, like USPS or DHL that Your Order was Delivered, then it is out of our hands. It was delivered! 

Can You Ship International? Answer is Yes... International Shipments are available to Puerto Rico, Canada, United Kingdom, Sweden, Denmark, Netherlands, Ireland, Spain, Germany, France, Italy and Australia.

We Begin with Canada. Flat Shipping Rates Start at $5.00 and these flat rates go up depending on total of order. The Flat Rates can be seen on Check Out Page. Shipments to Canada.

Is there Rush Delivery to Canada? Answer is Yes - Pre-Approved Product can be Shipped with a Rush Flat Shipping Fee. Rush is Only on previously Pre-Approved Product, NOT other Products in your Order. Approved Rush Order Arrival 12-15 business days, not including processing time.

Do We Ship to  Puerto Rico? Answer is Yes. Flat Rates start at $5.00 and go up depending on purchase amount. It takes approximately 35-45 business days for Delivery. Is there Rush Delivery to Puerto Rico? Answer is Yes - Approved Product can be Shipped with a Rush Flat Shipping Fee. Rush is Only on previously Pre-Approved Product, NOT other Products in your Order. Approved Rush Order Arrival 12-15 business days, not including processing time.

United Kingdom, Sweden, Denmark, Netherlands, Ireland, Spain, Germany, France, Italy and Australia, have an estimated arrival of 35-50 business days. Flat Shipping Rates start at $5.00 for Standard Shipping and go up depending on total of order, which usually means extra weight. More countries might be added later on, for now, if your Country is not mentioned here, we don’t ship to it. WE DO Not Ship to India. We are very sorry.

Is there Rush Delivery to listed International Countries? Answer is Yes - All Above Explained Applies. You must CONTACT US FIRST to see if it can be done on your particular product. Price - Rush Flat Shipping Rates. Product needs to be Pre-approved by us. Only good on Pre-Approved product, NOT the complete Order. Approved Rush Order Estimated Arrival time is 12-15 business days. Not including processing time. 

Do We Pay for International Customs Duties or VAT? - Answer is No  - Please Note: Your International Shipments from Our Store are Delivery Duty Unpaid (DDU): You the customer pay all associated fees and taxes for your shipment upon delivery. These are additional fees involved in international shipping. You are Responsible for them. 

For Example: There is VAT (Value Added Tax), other taxes, customs duties and/or fees levied by your destination country. These additional charges for taxes or customs clearance charges are the responsibility of the recipient. Unfortunately, we cannot estimate what the charges may be since customs and taxation policies vary widely from country to country. For further details, please contact your destination local customs office or visit their official website. In some cases, customs clearance procedures are required; under these circumstances, delays may occur, which will affect our original delivery estimation time. Our estimated delivery is to your country’s carrier office.
Please be Advised:
Due to customs regulatory policies, we are unable to list purchased items sent to you as a gift or write an amount lower than the actual product price.

NOTE: When inquiring about a Product via Email or Message, Please provide written product title. Do Not Send Links. We will NOT open them. Sorry!

 

Again, Please Note: You may contact us via telephone at 786-632-2743 and leave a message with your Order # and reason for call, but for prompt service best way is via E-mail  at: CustomerService@TheEventLadyStore.com